Service Delivery Policy

At Semicolon, we are committed to providing timely and efficient delivery of our services to our valued customers. This Delivery and Shipping Policy outlines our processes and procedures for delivering the services as agreed upon in the contract.

Service Delivery

1. Contract Agreement: Upon entering into a contract with Semicolon for our cybersecurity services, a specific delivery timeline and schedule will be agreed upon. The contract will outline the scope of services, payment amounts, due dates, and the duration of the engagement.
2. Timelines: The delivery timeline for our services will be determined based on the complexity and scope of the project, as well as any specific requirements outlined in the contract. We will work closely with you to ensure that all agreed-upon milestones and deadlines are met.
3. Communication: Throughout the engagement, our team will maintain open and transparent communication with you, providing updates on the progress of the project and any changes that may impact the delivery timeline.
4. Delivery Method: As we primarily offer cybersecurity services, the delivery method will be through the completion of the agreed-upon tasks and objectives outlined in the contract. This may include conducting penetration testing, red teaming exercises, social engineering simulations, or providing cybersecurity consultations and recommendations.

Payment Terms for Services

1. Payment Schedule: The contract will include specific payment terms, including the amounts due and the due dates for each payment installment. Adhering to the agreed-upon payment schedule is essential to ensure timely delivery of the services.
2. Late Payments: In the event of late payments or non-payment, the delivery timeline may be subject to delays. We reserve the right to suspend or halt the delivery of services until outstanding payments are received.
3. Modifications and Extensions: Any modifications to the contract, including changes to the scope of work or delivery timeline, must be agreed upon in writing by both parties. Extensions to the delivery timeline may be granted under exceptional circumstances and will be mutually discussed and agreed upon.

Semicolon Academy Courses Delivery

1. Course Enrollment: For our courses, once payment is received, customers will automatically be enrolled in the selected course. Enrollment details, including class access information, will be provided via email.
2. Communication: Throughout the engagement or course, our team will maintain open and transparent communication with you, providing updates on the progress of the project or course and any changes that may impact the delivery timeline.
3. Course Access: Once enrolled in a course, you will receive information on how to access the course materials, including login credentials or any necessary instructions.
4. Course Materials: Course materials, including any documents, videos, or other resources, will be made available to you through our online learning platform.
5. Invoicing: For courses, an invoice will be sent to you via email after payment is received. Please keep this invoice for your records.
6. Technical Support: Should you encounter any technical issues or require support regarding the delivery of our courses, please contact our team at security@semicolonlb.net, and we will assist you promptly.

Payment Terms for Semicolon Academy Courses

1. Course Payments: For courses, payment is required prior to enrollment. Once payment is received, an invoice will be sent to you via email as a confirmation of payment.
2. Late Payments: In the event of late payments or non-payment, access to the course may be suspended until outstanding payments are received. We reserve the right to withhold course materials and access until payment is made.

Customer Satisfaction

1. Quality Assurance: We are committed to delivering high-quality services that meet or exceed your expectations. Our team of expert ethical hackers and cybersecurity professionals work diligently to ensure that the services are delivered effectively and efficiently.
2. Feedback and Support: We encourage open communication and feedback from our customers throughout the engagement. Should you have any questions, concerns, or require support regarding the delivery of our services, please contact our team at security@semicolonlb.net
3. Satisfaction Guarantee: We strive to ensure your satisfaction with our services. If you are unsatisfied with any aspect of the delivery or the quality of our services, please contact us immediately, and we will work to resolve the issue promptly.